Hello, I'm
Head of Observability & Monitoring ยท Emirates Group IT
๐ Dubai, UAE
Technology leader passionate about turning telemetry into actionable business insights and empowering engineering teams to innovate faster.
Connect on LinkedInTechnology leader with 20+ years of experience in enterprise IT operations, Observability, monitoring transformation, and operational resilience within large-scale mission-critical environments.
Currently leading the Observability capability at Emirates Group IT, driving the transformation from traditional monitoring to a modern unified Observability platform focused on measurable business outcomes, operational intelligence, proactive incident prevention, and enhanced digital experience.
I strongly believe the future of IT operations lies in intelligent, contextual, and business-aware Observability that empowers engineering teams to innovate faster while ensuring exceptional customer experiences.
Leading enterprise-wide shift from traditional monitoring to unified Observability platforms delivering measurable business outcomes.
Driving proactive incident detection using AI/ML-powered operations to reduce MTTR and improve service reliability.
Aligning Observability strategies with customer experience, application reliability, and engineering productivity.
Building high-performing teams and influencing enterprise-wide transformation that delivers tangible business value.
Architecting centralized logging, distributed tracing, synthetic monitoring, and hybrid infrastructure observability solutions.
Ensuring service reliability engineering and operational excellence across mission-critical enterprise environments.
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